About Us

ICF Olson is a customer experience agency with the simple philosophy that we Think like people®.  We believe people are at the center of everything - creativity, engagement, and loyalty.  We deliver these custom experiences through informed strategy, data-driven and technology-focused solutions.

Today, more than ever, organizations need partners who are forward thinking, nimble, and can adapt to the new challenges and landscape facing them.  At ICF Olson, we exceed that challenge day-in-day-out.  We help our clients realize their goals by having a firm understanding of their business and technical challenges and provide solutions that work, are future proof, and can deliver results that matter.  

See why Adweek added ICF Olson to their inaugural "Agencies 3.0" list.  

Agencies 3.0


Bryan Specht

Eric Hudgens

Dawn Watz

Victoria Phillips

Guy Cierzan

Chip Knicker

Olson Culture

About ICF Olson

ICF Olson is a customer experience agency with the simple philosophy that we Think like people®.   With more than 800 employees across 13 offices in  the U.S., Canada and India, ICF Olson is one of the world’s top 50 agency companies. It boasts uniquely broad and deep expertise across the entire spectrum of marketing services, having been recognized as a “leader” in loyalty and CRM by Forrester Research, Adobe Marketing Cloud’s North American Partner of the Year, and Public Relations Agency of the Year by PR Week. ICF Olson’s individual brand campaigns have won 27 Effie Awards, the marketing industry’s highest accolade for effective marketing.


Interested in working here?
See open positions.


Austin, TX

2700 Via Fortuna #200
Austin, TX 78746

Bangalore, India

71 Jyoti Nivas College Rd
Koramangala Industrial Layout
Koramangala, Bengaluru, Karnataka 560034

Chicago, IL

564 W Randolph St
Chicago, IL 60661

Chicago, IL

211 W. Wacker Drive
Suite 1300
Chicago, IL 60606

Columbus, OH

580 N 4th St
Columbus, OH 43215

Fairfax, VA

9300 Lee Hwy
Fairfax, VA 22031

Los Angeles, CA

9465 Wilshire Blvd #300
Beverly Hills, CA 90212

Minneapolis, MN

420 N 5th St #1000
Minneapolis, MN 55401

New York, NY

630 3rd Ave
New York, NY 10017

Richmond, VA

901 East Byrd Street, Suite 910
Richmond, VA 23219

San Francisco, CA

1161 Mission Street
San Francisco, CA 94103

Toronto, ON

400 University Ave
Toronto, ON M5G, Canada

Washington DC

1725 I St NW
Washington, DC 20006